Shopify's Cyber Monday Outage Leaves Thousands of Merchants in the Dark
As shoppers eagerly dived into the holiday shopping frenzy on Cyber Monday, many were left in the dark due to issues with Shopify, the ecommerce platform that powers a significant portion of online transactions in the US. According to Shopify's support page, some merchants were struggling to log into their platforms, experiencing outages with checkout and admin systems.
Shopify's point-of-sale (POS), API, and mobile as well as support systems also suffered from "degraded performance." The company acknowledged the issue, stating that they were investigating and applying mitigations for the problems affecting access to Admins and POS systems. However, it was unclear when these issues would be resolved.
In an update posted at 12:39PM ET, Shopify revealed that they had found and fixed an issue with login authentication flow, indicating signs of recovery for admin and POS login issues. The company assured that merchants may still experience problems with POS checkouts due to the ongoing struggles with accessing POS systems.
The outage, which began shortly after morning rush hour, seemed to have a minimal impact on the majority of shoppers who managed to navigate through it without major hiccups. Despite its widespread use by prominent brands such as Netflix, Mattel, Supreme, Glossier, and Converse, Shopify's own customer support team was criticized for being slow to respond to the issue.
As the day wore on, Shopify continued to update its status page with progress updates, reassuring users that they were working tirelessly to resolve the problems. With many stores now back online, it appears that the impact of the outage may have been minimal, but for those affected, it was a frustrating start to what should be an otherwise enjoyable shopping experience.
In related news, Shopify's social media team seemed tone deaf, tweeting about their readiness to handle the anticipated influx of holiday shoppers just days before the issue arose. A post from November 27 stated that their team was prepared for the "Black Friday/Cyber Monday shopping rush," with an average wait time of 56 seconds at the time.
As shoppers eagerly dived into the holiday shopping frenzy on Cyber Monday, many were left in the dark due to issues with Shopify, the ecommerce platform that powers a significant portion of online transactions in the US. According to Shopify's support page, some merchants were struggling to log into their platforms, experiencing outages with checkout and admin systems.
Shopify's point-of-sale (POS), API, and mobile as well as support systems also suffered from "degraded performance." The company acknowledged the issue, stating that they were investigating and applying mitigations for the problems affecting access to Admins and POS systems. However, it was unclear when these issues would be resolved.
In an update posted at 12:39PM ET, Shopify revealed that they had found and fixed an issue with login authentication flow, indicating signs of recovery for admin and POS login issues. The company assured that merchants may still experience problems with POS checkouts due to the ongoing struggles with accessing POS systems.
The outage, which began shortly after morning rush hour, seemed to have a minimal impact on the majority of shoppers who managed to navigate through it without major hiccups. Despite its widespread use by prominent brands such as Netflix, Mattel, Supreme, Glossier, and Converse, Shopify's own customer support team was criticized for being slow to respond to the issue.
As the day wore on, Shopify continued to update its status page with progress updates, reassuring users that they were working tirelessly to resolve the problems. With many stores now back online, it appears that the impact of the outage may have been minimal, but for those affected, it was a frustrating start to what should be an otherwise enjoyable shopping experience.
In related news, Shopify's social media team seemed tone deaf, tweeting about their readiness to handle the anticipated influx of holiday shoppers just days before the issue arose. A post from November 27 stated that their team was prepared for the "Black Friday/Cyber Monday shopping rush," with an average wait time of 56 seconds at the time.
and then they tweet about being ready for the holiday rush like, hello, you're experiencing issues already! 
what's next? them saying they'll fix it by new year's eve 
anyway, glad most ppl managed to shop without too much drama, but poor merchants having a crappy day 
. I mean I know holidays are crazy busy and stuff, but Shopify should've been more prepared for this kind of thing. They're one of the biggest ecommerce platforms out there, how hard would it be to anticipate a massive outage on Cyber Monday? 
And meanwhile their own customer support is slow to respond... that's just not cool 
.
this Cyber Monday outage is so frustrating for all those merchants struggling to get their online shops up and running! 
i mean, they're one of the biggest ecommerce platforms out there, you'd think they could handle a little stress during peak shopping hours 
and omg their customer support team is SLOW 
anyway, glad most stores are back online now 
let's just hope these issues get resolved ASAP so everyone can shop in peace 
. Can't believe Shopify's POS system was down on Cyber Monday, one of the busiest days of the year! It's like they thought they were above getting hacked or had some kinda magic backup plan 
. And don't even get me started on their customer support team, slow to respond and totally unhelpful 
. It's not like Shopify is a tiny startup; they're one of the biggest ecommerce platforms out there. You'd think they'd have more backup plans in place 
. Like, did you guys not test your systems or anything? It's just common sense, Shopify! 
. i had to spend an hour trying to get into my own store bc of some login issue 
. we need shopify to step up their game ASAP 
. And what really gets my goat is when companies are so unprepared for major events and then have the nerve to tweet about how ready they are, like it's no big deal 
. Anyway, I'm glad most stores are back online now, but this whole ordeal has left a sour taste in my mouth 
i mean i feel bad for all those small shop owners who have no choice but to rely on shopify so hopefully they get their act together soon 
, right? i mean, it's cyber monday, the biggest online shopping day, and their platform is down? that's like, the ultimate holiday buzzkill 
. but, on the bright side, it's a great opportunity for them to review their infrastructure and make some much-needed improvements 
.