The article features two pub landlords, Coby Morton of The Dolphin Inn in Shrewsbury and Jason Osborne of The Eclipse Inn in Winchester, who share their experiences running pubs during the COVID-19 pandemic.
Morton discusses how he had to adapt his business model to stay afloat. He notes that the absence of customers was devastating for his business but emphasizes the importance of community spaces like pubs. He also talks about hosting various events and activities, such as board game nights and knitting sessions, to attract new customers and keep regulars engaged.
Osborne shares his own experiences, including dealing with difficult customers and finding creative ways to turn around a struggling pub. He notes that the key is to be friendly and welcoming, even when faced with challenging situations.
Throughout their conversation, both Morton and Osborne stress the importance of pubs as social hubs and express their commitment to preserving these communal spaces for future generations.
Key takeaways from their discussion include:
1. The importance of community spaces like pubs during times of crisis.
2. The need to adapt business models in response to changing customer needs.
3. The value of hosting events and activities that attract new customers and keep regulars engaged.
4. The significance of maintaining a welcoming atmosphere for all patrons, regardless of their background or behavior.
5. The importance of preserving communal spaces like pubs for future generations.
Overall, the conversation provides valuable insights into the challenges faced by pub landlords during the pandemic and highlights the role that these establishments can play in fostering community connections and social cohesion.
Morton discusses how he had to adapt his business model to stay afloat. He notes that the absence of customers was devastating for his business but emphasizes the importance of community spaces like pubs. He also talks about hosting various events and activities, such as board game nights and knitting sessions, to attract new customers and keep regulars engaged.
Osborne shares his own experiences, including dealing with difficult customers and finding creative ways to turn around a struggling pub. He notes that the key is to be friendly and welcoming, even when faced with challenging situations.
Throughout their conversation, both Morton and Osborne stress the importance of pubs as social hubs and express their commitment to preserving these communal spaces for future generations.
Key takeaways from their discussion include:
1. The importance of community spaces like pubs during times of crisis.
2. The need to adapt business models in response to changing customer needs.
3. The value of hosting events and activities that attract new customers and keep regulars engaged.
4. The significance of maintaining a welcoming atmosphere for all patrons, regardless of their background or behavior.
5. The importance of preserving communal spaces like pubs for future generations.
Overall, the conversation provides valuable insights into the challenges faced by pub landlords during the pandemic and highlights the role that these establishments can play in fostering community connections and social cohesion.